PRIVACY POLICY

1. Information We Collect

WorkForce411 collects two primary kinds of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).

A. Categories of Personally Identifiable Information (PII)

PII is information that can be used to identify you directly or indirectly. We collect PII when you request a service, register, or submit an application. This may include, but is not limited to:

• Contact & Demographic Data: Name, Address, Email address, Phone number, Date of Birth, Gender, and other information you may provide.

• Sensitive Data: Social Security Number (SSN), Financial account information (e.g., bank/credit card details), Health information, and household information (e.g., names and birth dates of dependents).

B. Non-Personally Identifiable Information (Non-PII)

While You are visiting this Website, our hosting service and analytics providers automatically track Non-PII, including but not limited to:

• IP addresses

• Referral information

• Browser details and device type

• Number of page views

• Region or geographic location

2. How We Use Your Information

WorkForce411 and our third-party service providers use the information we collect for the following purposes:

• Communication: To communicate with you regarding your inquiries, requests for information, and to send you information about services that may be of interest to you (with prior opt-in consent where required).

• Service Fulfillment:

  • To complete human resources records, payroll records, or enroll you in an employer-sponsored group benefit plan.

  • To enable and enhance insurance plan comparison, selection, and enrollment.

• Record Keeping: If you contact Us, We may keep a record, including but not limited to telephone recordings, email logs, and chat logs, of your interaction with Us for quality assurance and compliance.

Note: Consent to be contacted by phone and email is not a condition of purchasing our Services.

3. Sharing Information with Authorized Third Parties

We may share or transfer your PII in the following circumstances:

• Service Providers: With our partners and third-party service providers, including vendors who provide software and technology products and services to us (e.g., HR Information Systems, Payroll Software, Benefits Administration software, web hosting, and data processing). We require these providers by contract to safeguard the privacy and security of PII.

• Insurance Carriers and Regulated Entities: For insurance purposes, we disclose information, including sensitive information (such as SSN, bank information, and health information), to insurance carriers, government health care exchanges, and related entities in order to complete the application process you requested.

• Business Transfers: With an acquirer, successor, or assignee as part of any merger, acquisition, or sale of assets, provided that such third parties are informed that they must use your Personal Information only for the purposes disclosed in this Policy.

4. Compliance with New Mexico Law & Data Security

As a New Mexico company handling sensitive PII, we comply with relevant state laws:

• Data Security and SSN Protection: We are committed to protecting the confidentiality of your Social Security Number (SSN) and other PII. We implement and maintain reasonable security procedures and practices appropriate to the nature of the information to protect the personal identifying information of New Mexico residents from unauthorized access, destruction, or use.

• Data Breach Notification: In the event of a security breach involving PII of a New Mexico resident, we will provide notification in compliance with the New Mexico Data Breach Notification Act.

HIPAA Compliance Statement (Health Information)

Due to our involvement in health insurance sales and benefits administration, WorkForce411 may function as a Business Associate of certain Group Health Plans (Covered Entities).

• If your information is used in connection with health plan enrollment, the handling and protection of your Protected Health Information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and is subject to the terms of any applicable Business Associate Agreement (BAA) we have with the Covered Entity.

• We will only use and disclose PHI as permitted or required by the BAA and applicable law.

5. Tracking Technologies (Cookies)

Technologies such as cookies, beacons, tags, and scripts are used by WorkForce411 and our partners for purposes such as analyzing trends, administering the site, tracking user movements, and gathering demographic information.

• Control: Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but some features or areas may be limited.

6. Communication Consent and Opt-Out

• SMS Communication: By consenting to SMS communication, you agree to receive messages related to our Services. The phone numbers obtained for SMS are not shared with any third parties or affiliate companies for marketing purposes. You can opt out at any time by texting “STOP.”

• CAN-SPAM Compliance: We only send emails to visitors who have “opted in.” You may “opt out” of any email communication at any time using the “unsubscribe” link at the bottom of the email or by contacting us.

7. Your Personal Information Rights

If your personal information changes, or if you wish to correct, update, amend, or remove your personal information, please contact us.

• You can also object to the processing of your personal information, ask us to restrict its processing, or request portability of your personal information where applicable by law.

8. Retention and Minors

• Retention: We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Information From Minors: WorkForce411 does not knowingly solicit or collect information from anyone under the age of 18.

9. Changes to This Policy

WorkForce411 reserves the right to modify this Privacy Policy at any time, so please review it frequently. An updated copy of this Privacy Policy will be clearly posted and accessible on this Website at all times.

10. Links to Other Websites

This Website may feature links to websites owned and operated by third parties. WorkForce411 is not responsible for the content, services, or privacy practices of these third-party sites. We encourage You to read the Privacy Policies of any website you visit.

11. Contacting Us

If you have any questions about WorkForce411, this Website, Our Service, or this Privacy Policy, you may contact us at:

Email: info@workforce411.com